Solutions for External Learners’ Registration Issues in Adobe LMS
For those involved in eLearning development, there is a helpful blog post shedding light on a common problem faced by External Learners trying to register for a profile in Adobe Learning Manager. The issue often arises when learners receive the error message stating, “Email id is already registered. Please use a different email.”
The blog post explains that this error can occur if the user is classified as an Internal learner or is in a deleted state. It then offers practical resolutions to help administrators tackle the problem effectively. For instance, if a user is listed as an Internal Learner, administrators can resolve the issue by simply adjusting the learner’s email address or tagging “_old” to the existing email address to make it available for registration.
Scenario 1: Dealing with Internal Learner Classification
In this scenario, administrators are advised to log in, go to Users > Internal, choose the learner in question, and update their details. By modifying the email address or adding “_old” to it, the email can be freed up for External Learners to register without facing the error message.
Scenario 2: Managing Users in a Deleted State
To handle learners in a deleted state, the post recommends logging in as an administrator, going to Users > User Cleanup, selecting the learner, and making necessary changes to their information. Similarly, by adjusting the email address, administrators can ensure that it is available for registration.
In conclusion, this blog post offers practical solutions and clear instructions for eLearning developers and administrators using Adobe Learning Manager. By following the outlined steps, these professionals can effectively resolve the issue of External Learners facing difficulties in registering for a profile, thus enhancing the learning experience for all users.
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